Outlook not displaying images

22
Jan
8

If you are having trouble seeing embed images in your outlook emails here could be the issue. Outlook uses a temporary folder to cache images and files that are sent with emails. Sometimes this folder gets corrapted and the only way to fix it is to clean out the directory with the cached items.

To find out where the folder is on your system go to start > run > type regedit. Be very careful here this is the operating systems central nervous system. DO NOT MAKE CHANGES TO THIS! in the regedit program browse down to this path HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security. When you get to security look for the value OutlookSecureTempFolder this will contain the path to the folder you will need to clean out. Find that folder and delete everything in it. Then restart outlook. If you had a lot of files in this folder you should notice outlook running faster.  I have only tested this with outlook 2003 and windows xp professional.



8 Comments

8 Comments

  1. administrator
    3:06 pm on April 9th, 2009

    I have a user running Outlook 2002 that had the same problem. Your solution did work on that version as well. The only difference was the path. Being an earlier version it is: ~ \Office\10.0\Outlook\Security vs.~\Office\11.0\Outlook\Security. After deleting the 1000 plus items in the folder images would display in emails, and Outlook was running faster.

    Thank you for taking the time to post your knowledge.

  2. Gary Eide
    12:12 am on June 13th, 2009

    Your solution worked great!! Thanks.

  3. Aaron Gochee
    1:03 pm on July 2nd, 2009

    This worked for one of my users as well – WinXP Pro/Outlook 2003. She had over 2500 items in the temp folder!

  4. William Dias
    8:56 am on August 13th, 2009

    Thanks Buddy, worked for me.

  5. Joshua
    2:16 pm on September 17th, 2009

    Worked for me! Thank you!@

  6. Valerie
    8:47 am on November 20th, 2009

    Worked for me – many thanks!

  7. Asha
    10:04 am on December 9th, 2009

    Thanks for this information which was very useful and easy to get to the right solution for the issue

  8. Visitor
    9:09 am on February 17th, 2010

    This worked great on Outlook 2007 in an exchange environment! +1

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