Outlook not displaying images
Jan14
If you are having trouble seeing embed images in your outlook emails here could be the issue. Outlook uses a temporary folder to cache images and files that are sent with emails. Sometimes this folder gets corrupted and one way to correct this is to clean out the directory with the cached items.
To find out where the folder is on your system go to start > run > type regedit. Be very careful here this is the operating systems central nervous system. DO NOT MAKE CHANGES TO THIS! in the regedit program browse down to this path HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security. When you get to security look for the value OutlookSecureTempFolder this will contain the path to the folder you will need to clean out. Find that folder and delete everything in it. Then restart outlook. If you had a lot of files in this folder you should notice outlook running faster. I have only tested this with outlook 2003 and windows xp professional.
3:06 pm on April 9th, 2009
I have a user running Outlook 2002 that had the same problem. Your solution did work on that version as well. The only difference was the path. Being an earlier version it is: ~ \Office\10.0\Outlook\Security vs.~\Office\11.0\Outlook\Security. After deleting the 1000 plus items in the folder images would display in emails, and Outlook was running faster.
Thank you for taking the time to post your knowledge.
12:12 am on June 13th, 2009
Your solution worked great!! Thanks.
1:03 pm on July 2nd, 2009
This worked for one of my users as well – WinXP Pro/Outlook 2003. She had over 2500 items in the temp folder!
8:56 am on August 13th, 2009
Thanks Buddy, worked for me.
2:16 pm on September 17th, 2009
Worked for me! Thank you!@
8:47 am on November 20th, 2009
Worked for me – many thanks!
10:04 am on December 9th, 2009
Thanks for this information which was very useful and easy to get to the right solution for the issue
9:09 am on February 17th, 2010
This worked great on Outlook 2007 in an exchange environment! +1
7:12 pm on March 25th, 2010
Sorry, it didn’t work for me. I have an older version of Outlook Express and when I go to regedit, instead of an 11.0 or 10.0, I have 8.0 with no “Outlook\Security” following directories afterwards. Any suggestions?
Alan
7:29 am on March 29th, 2010
Thks Man.
I had the same problem with outlook 2007 in vista, and worked just fine. The difference is instead look for HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security, where is 11.0 changes for 12.0.
Once more thks so much.
Alan,
I think should work with every versions. If does not exist that path, try to do ctrl+F (find) and put “OutlookSecureTempFolder”. Then follow the initial steps.
12:40 pm on April 15th, 2010
Thanks, Pedro. I did as you said and found the file which said
000 REG_SZ OutlookSecureTempFolder
but it did not contain a path. I double clicked on it, but it didn’t take me anywhere.
The search displayed another line:
001 REG_SZ antivirus system pro
which was a malware that I picked up which caused this problem and I deleted it, restarted my computer and nothing has changed.
Any other suggestions?
Thanks in advance!
5:43 pm on May 10th, 2010
Excellent post i am sure that i will come back here soon
8:10 am on June 29th, 2010
Thanks work for me as well. Just a question, should this folder not empty itself or will it be done when running a disk cleanup?
Regards
7:22 pm on July 21st, 2010
Thanks, this helped me a lot.